![]() ![]() If the issue is only present when using Firefox and not another browser (such as Safari or Chrome) then I would focus your troubleshooting efforts on Firefox itself. Why you are having issues resolving via Firefox is hard to say. The higher latency is in reference to when the ack was sent, not in reference to the packet itself. Which is why some of the hops have what appears to be higher latency while later hops have lower / normal latency. On the first hop which is your router (192.168.0.1) you can see the latency is low and there’s 0 packet loss, so the connection between PC and router is perfect. Note: If you receive an error, you did not run the command prompt in. Checked out the PingPlotter screenshot and it looks like you are correct, this does look like an ISP issue. If you are using a Windows platform, start up pingplotter and enter the name of a target destination in the Address to Trace Window. Luckily, there are a number of resources available to find the right target for a trace. Sometimes, the target is obvious (like the IP address for a game server). When you run a traceroute you are requesting the equipment on each hop of the route to send back an acknowledgement of receiving the ping (ack), our routers do not prioritize the ack but do prioritize the packet - essentially they don't send back an ack (or send it later) but immediately forward the packet to the next hop. This may reveal connection problems that dont show up in other latency tests. Step 1: Find a Target You need to figure out where your data’s going so you can trace its route correctly. Under the configuration name we see a number of. Our routers when under load (which is frequently) do not prioritize the specific requests from a traceroute (an echo request / ping). When you first install PingPlotter youll have one named configuration (appropriately named Default Settings). Keep an instance of PingPlotter running in the background all day. ![]() Click the play icon button to begin testing. What Klui was referencing was in regard to traceroutes, specifically how our equipment interacts with them. Launch PingPlotter Use the following settings (depicted in screenshot): Enter or in the Target Name field.
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